About us
We are responsible for transfers and transfer services for both groups and individuals. Our head office is at Veranzerou 45, 10432 Athens, Greece.
Our transfer services are in compliance with national laws and regulations and to do this, we also have all necessary permits and licenses.
Athens Choice Tours offers transport services for individuals and groups via the website. These terms and conditions must be read and understood by anyone who intends to make a reservation on our website as these conditions apply to each contract. The person making the reservation automatically declares that he / she has read and accepted these terms and conditions. The person who made the reservation gives both his personal agreement and the agreement of the passengers for whom he has the legal capacity to do so. If you have any questions about these conditions, you can always contact our customer service. If for any reason you can not accept these conditions, it is preferable that you do not make reservations through our transportation service.
Online Booking
The person completing the booking process must be at least 18 years old. This person is also responsible for entering the correct data. The online booking process must be strictly followed. Right after you book you transfer you will receive an email with further information about pick up and drop off spots. Your confirmation email is also your voucher for the driver. As mentioned earlier, the person making the reservation must be at least 18 years old. If this is not the case, we are entitled to cancel the reservation at any time. We advise the parent or legal guardian who is aware of the booking of their minor to contact us so that we can cancel the reservation immediately. Minors are also not allowed to use our transportation services without the supervision of an adult.
Pick up Points and Hours.
Our transportation shuttle van will take you to/from the Athens International Airport (ATH) to/from your accomodation in 35 to 50 minutes, but during rush hour or heavy traffic times it will take approximately 50 minutes to 1 1/2 hours. In case we cannot provide transportation due to an emergency or traffic issues, we will inform you know at least an hour prior to the scheduled time of your ride to/from the airport. We recommend you to arrive at the airport two hours before your departure.
Heavy traffic hours : 7am – 9 pm.
Guests arriving/leaving the Zeus Hostel will have pick up and drop off services from Athens Hawks Hostel (just 3-5 minute walk)
The guests from all other properties must be at the reception at the scheduled time. (Exact pick up times for each property will be provided to guests by email after your booking.)
PAYMENT OF THE TRANSPORT SERVICE
Athens Choice Tours are not responsible for the payment of your transfer.
For this reason if you are getting from your hotel to the airport make sure you have already paid your transfer at the reception and received the voucher.
As far as the transfer from the airport to your hotel is concerned you should pay online through the site Athens Choice Tours just putting your credit card details.
CANCELATION POLICY
Athens Choice Tours’ cancellation policy is 48 hours ahead of your appointment date. This means you should cancel at least 48 hours ahead of the earliest appointment date to avoid late cancellation charge.
In any case of missing appointment or delayed flight you have the option to take the next available scheduled time appointment for free.
NO REFUND WIILL BE GIVEN FOR LATE CANCELLATIONS
OUR RESPONSIBILITY
In the event of non-compliance with these Terms and Conditions, we shall not be solely liable as a Transportation Company for any loss or damage that may be related to our negligence of these Terms on the basis of evidence. Losses or damages for which we are responsible can not exceed the amount you paid for the transfer. We are in no way responsible for so-called consequential damages or losses that have occurred unexpectedly. We are also not responsible for any disruption that can not be directly related to our services. We believe, but are not limited to, accidents, administrative requirements, force majeure and legal restrictions.
For any incident occurring during the delivery of our transportation service, we can not be held responsible if any negligence on our part can not be established. Incidents include, but are not limited to, illness, death or any physical injury. There is liability on our part if the incident occurs due to negligence on our part of the fact that, for example, the Transport Service has not been delivered as agreed and specified in the reservation and the Contract that you have concluded with us. If this is the case, however, it is the responsibility of the Client to prove with the necessary proof that we have failed in our services and that because of this negligence we have caused or facilitated the incident such as death or bodily injury. Only then can a claim against us as a transport company be brought.
We are solely responsible for the actions of our employees and Transportation Companies who work for us if they were working for our Transportation Service when they did or if they were performing work on behalf of our Transportation Company. We try to ensure the accuracy of our website day after day. However, we can not be held responsible for the 100% accuracy and reliability of the content of our website. Unforeseen circumstances such as viruses, for example, can influence this accuracy. In these cases, we will do our utmost to correct the content as soon as possible where necessary. Unforeseen circumstances that result in changes in the price of our services allow us to terminate a contract with a Customer without having to reimburse the Customer for this.
RESERVATION ADDITIONAL INTERMEDIATE STOP
In some cases, making a stopover when using our transportation service is a customer wish, for example to take extra people. These additional stops can and must be indicated when booking online. In this case, it is important that the final destination be the same for all passengers. In addition, the duration of a stopover must not exceed 5 minutes maximum or 10 km beyond that we can claim the price of a normal race.
FORCE MAJEURE
In the event of force majeure, we are not responsible for the payment of compensation for services that we provide as a Transportation Company and that can not or not fully be provided due to such force majeure. Cases of force majeure or other that do not fall within our judicial power include, but are not limited to, illness, war or danger of war, civil war and riot, attacks, sabotage, power outages, floods, earthquakes, fires, occupations, strikes, exclusion of workers, modification of government measures, transportation problems, and other disruptions in our business.
CONTACT
Guests wishing to modify the booking details must contact us by e-mail. Should there be any unavoidable changes to the contract you have with us, we will send them to you immediately by the email address indicated in the booking. This e-mail serves as proof of the declaration of these changes. The same rules apply to all other information sent by e-mail. It is therefore crucial that the email address provided is correct and reliable so that you receive all the information correctly. In addition, it is essential that you read and understand all information received from us. If, for any reason, you are not present or not on time at the agreed time at the agreed pickup location as shown on your coupon, our Customer Service will attempt to contact you via the mobile phone that you provided when booking. Since the airport shuttle is shared we won’t be able to wait in case of delays. In this case you can contact us and request to change the time of your pick up depending on our availability.
TRANSPORT SERVICES
The Transportation Services category includes various forms of transportation that we can carry out in cooperation with Transportation Companies.
Transportation Services within our offer are shared transfers. We do not guarantee the route to or from the chosen destination. On our website, a Google itinerary will be displayed, but this is purely informational and may differ from the actual route of the transport. We always try to be punctual, but we can not guarantee 100% to be there at the right time. In some cases, the Customer can not immediately locate the driver of the Transportation Company. In this case, it is the responsibility of the customer to contact our customer service via the number indicated on the voucher.
RIGHT OF ACCESS / BEHAVIOR OF THE USER
Any customer who enters into a contract with our Transportation Company tacitly grants us the right to deny access to our vehicles to certain persons if the driver of the vehicle determines that the person in question is under the influence of drugs or alcohol or whether the person in question is or may become a danger to the person, the driver of the vehicle or other passengers. In addition, the consumption of alcoholic beverages and / or the use of drugs and narcotics is prohibited in all our vehicles. Smoking and eating are also prohibited in our vehicles.
TREATMENT OF COMPLAINTS
It can always happen that our services offered do not meet your expectations. In this case, we always advise our customers to contact our customer service as soon as possible so that the claim can be handled immediately, preferably at the time or shortly after the claim has taken place. We can not process claims that are reported to our customer service after the actual transfer service has taken place because, in this case, we can no longer correct the complaint or otherwise resolve the complaint. A complaint can always be submitted via the contact details you can find on the voucher for your transfer service.
